Exhibitor FAQs

All your questions, answered.

It is with great regret that we announce the unavoidable cancellation of this year’s National Restaurant Association Show, which we had planned to hold in Chicago on May 16-19. Please refer to this webpage for additional information. Please email nraexhibitinfo@winsightmedia.com if you have additional questions.

Quick Links:

Official Service Providers – Refund/Orders for 2020

Please see contact information for any of our Official Service Providers if you have any additional questions.


Badges: Additional purchased exhibitor badges beyond your allotment will be refunded in full by May 15th.

Lead Retrieval:

Please send a refund request to their dedicated email box: answers.leadservices@experient-inc.com. Please include a copy of your receipt/confirmation or invoice number. Please allow 7 to 10 business days for processing by Experient. They will honor all refund requests for 90 days after the event’s original move-in date of May 13th. Please keep in mind that credit card refund posting times vary by merchant and bank.


All orders were processed for a full refund.


If an exhibitor ordered furnishings, electrical, standard carpet, they will receive a full refund. They were emailed April 2, 2020.

If an exhibitor ordered specialty cut carpet, that is not a full refund as GES already cut the carpet. They are checking for these orders but doubt if they have any or more than one or two. There were no graphic orders at this time.


Exhibitors who had already paid for their placed order will be automatically refunded in full.

RainProtection Insurance:

Exhibitors who purchased insurance will be able to cancel their policy for a full refund if they email Rainprotection before the first day their policy was set to begin. They should respond to their policy confirmation email. It may be subject to a $25 cancellation fee.


All orders were automatically refunded to the exhibitor.

Basic Show Information

What do I do now that the 2020 Show is cancelled?

The primary contact for your company will receive an email from us on April 7. In the mean time if you have questions, please contact us at nraexhibitinfo@winsightmedia.com

What are the dates, location, and hours of the 2021 Restaurant Show?

The 2021 National Restaurant Association Restaurant, Hotel-Motel Show® will be held May 22-25 at McCormick Place in Chicago, Illinois.

Get Directions

Show Exhibit Hall Hours:

• Saturday, May 22 – Monday, May 24: 9:30 a.m. - 5:00 p.m.

• Tuesday, May 25: 9:30 a.m. - 3:00 p.m.

Who may attend the Show?

The National Restaurant Show is open to professionals involved in the restaurant, foodservice, and hospitality industry.

Does the Show have a policy about age requirements?

No one under 16 years of age, including infants and toddlers, will be permitted on the Show floor at any time regardless of affiliation or circumstances. Children 16 to 18 years of age must be accompanied by an adult. The National Restaurant Association reserves the right to request proof of age. No children, no infants, no strollers, no backpack carriers are allowed. No exceptions. This rule applies to exhibitors and attendees.

How do I join the online conversation about the National Restaurant Show?

Join us online at Facebook, Instagram, and Twitter.


About Your Booth

Where can I manage my online booth profile?

Access your Exhibitor Services account to manage your account, company information, and so much more.

Login Now

What is included in my booth?

Included in your booth:

• 8 ft. high back draping plus 3 ft. high side divider drapes (except islands, peninsulas receive 8 ft. high drape in the middle 10 ft. of their backwall and 3 ft. high drape on the sides)

• ID sign with company name and booth number

• General overhead lighting

• Sanitary dishwashing facilities

• Exhibitor Service Centers

• Listings in the Show's Exhibit Guide & Program and the Show website

Learn More at Booth 101

Are there any badge deadlines?

Advanced rate discount and badge mailing deadlines will be announced at a later date.

How do I change my company name?

Per our terms and conditions, we allow one (1) company name per 100square feet. The company name cannot include a product, company description, DBA, or ‘presented by’. If your name change requests meets these guidelines, please email nraexhibitorservices@winsightmedia.com to request the update.

When can I access the service kit?

The Exhibitor Service kit will launch in early January, 2021.

How can I rent the attendee list?

Attendee list rental is available directly through Winsight. You must be a current exhibitor in order to rent the attendee list. More information can be found on your exhibitor dashboard under “Attendee List Rental”Login to your Exhibitor Dashboard

Payment Information

Where can I manage my account?

Current exhibitors may view/print the most up-to-date invoices and pay their deposit/balance via credit card in their online accounts:
Go to My Account
You will need your exhibitor ID from your approval email, your password, and your name.
Retrieve your password

NOTE: The balance due reflects booth space only and does not include outstanding balances with any other contractors.

We accept credit card, check, and wire/ach payments.
If you are sending a check please send to one of the addresses below:
via United States Postal Service:
Winsight, LLC / Restaurant Show
P.O. Box 844604
Boston, MA 02284-4604

via FedEx, UPS, or Overnight Carrier:
Winsight, LLC
Attn: Accounts Receivable
1138 N Alma School Rd, Ste. 206
Mesa, AZ 85201

Can I use a credit card to pay for my booth space?

Yes, we accept all major credit cards (American Express, Visa, Mastercard, Discover Card). However, there is a $16,600 total maximum on credit card transactions. If your balance is more than $16,600.00, you must pay by check or wire. There will be no exceptions.

Do you accept wire transfers or ACH payments?

Yes, we accept payments by wire transfer or ACH. If you would like to pay using this method, please email nraexhibitorservices@winsightmedia.com.

How can I request a copy of your W-9?

Please login to your exhibitor dashboard, click the tile ‘Submit Payments / Download Invoice’, then click the button ‘Download Invoice(s)’. This will download a pdf copy of your invoice as well as a copy of our current W-9.


How do I find my company password?

Your company password can be found on your approval email you received upon signing your contract for the Show. If you can’t find it please, contact your sales representative or call (312) 853-2542.

What utility ports are in my booth?

You can review the utility port floor plans below. Make sure you review the building legend on the floor plans for descriptions.

See where utility ports are located:

South Hall
North Hall
Lakeside Level 2
Lakeside Level 3

Will Wi-Fi be available at the Show?

Yes, McCormick Place offers Wi-Fi at a cost. The internet order form is available in the Official Service Provider page of the Service Kit.

Official Service Providers

How do I become an association member?

National Restaurant Association Membership (Allied Membership)
To become an Allied Member visit Restaurant.org/Join.

Allied Membership benefits include access to our annual Restaurant Industry Forecast and Restaurant TrendMapper® report, invitation-only webinars and newsletters, access to our Knowledge Center’s Information Specialists, as well as Allied member logo usage for your website and other marketing materials. Allied Members will also be noted in the Show's Exhibit Guide and Program.

Email Sign Up

More information on the latest National Restaurant Association Show