Workshops Overview

As the foodservice and hospitality industry continues to change, so does our educational programming. We are committed to providing education that addresses the issues that are the most important to you and your business, so we are offering expert-led workshops that will provide high-value education on today’s biggest topics: ghost kitchens & virtual brands, foodservice technology, and leadership development.

These hands-on workshops will dive deep into strategies, solutions and resources, allow you to work directly with experts and peers to solve your biggest challenges and answer your toughest questions, and provide powerful ideas that you can immediately put into practice.

Business Opportunities

Workshop sessions will be held at McCormick Place during the Show dates from 8:00 – 9:40 am CT on Saturday 5/21, Sunday 5/22, and Monday 5/23–so there’s still plenty of time to take in all that the Show has to offer! Registrants can sign up for one, two, or all three sessions within each workshop, or mix and match sessions from both workshops.

Workshop #1: Ghost Kitchens & Virtual Brands: Risks, Opportunities and Execution


Ghost kitchens & virtual brands are here for the long-term, and they are making a major impact in the market. Want to get the full scoop on these ventures so that you can determine if they’re worth pursuing? Join this workshop to examine the risks and benefits of ghost kitchens & virtual brands and learn what it takes to establish a successful operation, attract customers and build loyalty. No matter your ultimate assessment of these opportunities, it is important for growth-minded operators to be fully knowledgeable about today’s virtual foodservice landscape.

  • Day 1: Assessment of Opportunity and Viability
  • Day 2: Attracting Customers & Building Brand Loyalty
  • Day 3: Execution Strategies


Best Selling Author of Delivering the Digital Restaurant


Best Selling Author of Delivering the Digital Restaurant

Workshop #2: Navigating the Foodservice Technology Landscape


Technology is more critical than ever to sustaining businesses. Whether you are a small or multi-unit independent, or even a large chain, technology can be daunting. You cannot afford to spend your time and money guessing what technology may be of most importance to your operation. In this workshop, you’ll get to sit down with experts and operators who have already successfully navigated the technology realm to determine which technology solutions meet your business needs. Here, you’ll learn how to identify the most effective tech solutions, maximize your tools, and use technology in ways you may not have thought of before.

  • Day 1: Prioritizing Your Technology Needs
  • Day 2: Technology Integration: Best Practices and Pitfalls
  • Day 3: Training with Purpose


Chief Operating Officer at BigShots Golf


Vice President of Operations Support & Training at Del Taco Restaurants Inc.


Founder & Chairman – The Culinary Edge / Founder & CEO – Starbird


Senior Product Manager at BigShots Golf


Vice President, Training at Buffalo Wild Wings


Chief Visionary Officer at Cali BBQ Media

ServSuccess Restaurant Leader Workshop

Running a restaurant takes an extraordinary commitment. For over 100 years the National Restaurant Association has been committed to helping restaurants flourish in any environment. The most recent product ServSuccess, creates completely new energy about the restaurant profession. It includes an online collection of learning suites, courses, and exams designed to enhance and certify the competencies and knowledge of working industry professionals.

Leaders can assess and grow their skills, validate their expertise, and expand their abilities to enhance business performance. At the 2022 National Restaurant Show we would like to introduce you to ServSuccess, via a new to industry workshop.

Participant Level:

Ideal participants are mid-level managers and above who want to build skills to enhance business performance.


Special introductory workshop price only available at National Restaurant Association Show 2022 (Regular retail price = $850)

$250 includes Show registration and:

  • Two 2-hour workshop sessions with National Restaurant Association expert trainers
  • Access to the ServSuccess online learning suite, including 5 courses, 34 learning modules, and 5 industry certificates
  • 20% off ServSafe Food Protection Manager eCourse
  • 20% off ServSafe Food Protection Manager Exam
  • 20% off ServSuccess Certified Supervisor Exam

Workshop Schedule:

Sunday, May 22, 2022; 12:30 – 4:30 pm at McCormick Place

Session 1: Building Leadership Skills

12:30 – 2:30 pm

No one day is the same in this industry. Keeping staff onboard and running effective shifts starts with a strong understanding of business fundamentals and exceptional communication skills. In this session, learn tactics to keep your staff motivated and engaged and the business on track.

Session 2: Managing Costs

2:30 – 4:30 pm

No matter what type of restaurant operation, in order to be an effective leader, you must fully understand food and labor costs. In this session, our experts break down the components of each, how it relates to profitability, and provide best practices for keeping costs in line.

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