Questions? We have answers! Check out our full list of frequently asked questions below.
Basic Show Information
What happens to my 2020 registration now that the Show is cancelled?
Instructions for how to request a refund or roll your registration to 2021 will be emailed to registered attendees by April 7.
What are the dates and location of the 2021 Show?
The 2021 National Restaurant Association Restaurant, Hotel-Motel Show® will be held May 22-25 at McCormick Place in Chicago, Illinois.
What are the Show hours?
National Restaurant Association Show Exhibit Hall Hours:
- Saturday, May 22 – Monday, May 24: 9:30 a.m. - 5:00 p.m.
- Tuesday, May 25: 9:30 a.m. - 3:00 p.m.
Who may attend the Show?
The National Restaurant Association, Restaurant, Hotel-Motel Show is open to professionals involved in the restaurant, foodservice, and hospitality industry.
Registration and Badges
What is included with my Show badge?
North Hall Exhibits
South Hall Exhibits
Lakeside Center Exhibits
The Beverage Room at the Show
Bellavita Italian Pavilion
Culinary Experience Center
Global Food Expo
Education Sessions at Innovation Theater and the Education Super Center
World Culinary Showcase
World Culinary Showcase
Will badges be mailed in advance of the Show?
Show badges can be picked up on site or mailed in advance of the Show. If badge mailing is chosen, it will be mailed to your attention at the address selected during the registration process.
What will be included with the Show badge if I elected to have it mailed to me?
Show badge mailing will include the Show badge, transportation guide, and a complimentary Metra Electric Train ticket. Badge lanyards and Show bags will be available throughout McCormick Place.
Do I have to be a member of the National Restaurant Association to attend?
No, but you must be affiliated with the restaurant/foodservice or lodging industry. A business card or tax ID number is required to register for the Show. Your company's accounting or finance department can provide you with the tax ID number. Please note: The National Restaurant Association Show is for trade only and is not open to the public.
Do National Restaurant Association members receive complimentary badges to attend the Show?
Yes. Members of the National Restaurant Association are entitled to receive a complimentary badge for the Show.
Who do I contact if I have questions about National Restaurant Association Membership or my membership account information?
Contact National Restaurant Association Membership by phone at (855) 514-8115.
Can I use a credit card or a check to register?
Registration may only be paid for with a credit card. We accept all major credit cards (American Express, Diner's Club, Discover Card, MasterCard, and Visa). Please note: We do not accept checks.
Are purchase orders and wire transfers accepted?
No, purchase orders and wire transfers are not accepted.
Are attendee substitutions permitted?
Yes, substitutions may be made if the original registrant submits the request in writing including the name, company, phone, and email of his/her replacement. Original payments cannot change and/or be substituted. If badge has mailed, original badge must be returned with the letter.
Once badge mailing has stopped, badge, letter, and identification must be brought to onsite registration for substitution to occur. Please note: If badge has already been used, a substitution will not be approved.
Sharing of badges is not permitted.
What are the onsite attendee registration hours?
Friday, May 21
2:00 - 5:00 p.m.
Saturday, May 22-Monday, May 24
8:00 a.m. - 5:00 p.m.
Tuesday, May 25
8:00 a.m. - 2:00 p.m.
You may pick up your badges onsite during these hours as well.
Where is onsite Show registration located?
South Bldg. – Room S102
Lakeside Center – Level 2 Lobby
How do I make hotel arrangements?
Visit the Hotel Discounts page of our website to make hotel arrangements for the Show through National Restaurant Association Show Official Housing. Room availability and reservations are limited.
Is shuttle service provided?
Get the insider’s guide to local hotspots and secure those “impossible to get” reservations though Chicago Concierge.
View Shuttle Bus Route Information
Are there discounts available at Chicago retail shops or restaurants?
Yes. Discounts and exclusive access to area restaurants and attractions are available through Chicago Concierge.
Visit Chicago Concierge for exclusive discounts
What events will occur during the Show?
Visit our Why Attend page for more information on Show features and after-hours events.
How many exhibitors will be at the Show?
We expect more than 2,300 companies.
When will you release the schedule for the Innovation Hub & Education Super Center?
We expect to finalize the schedule soon.
Where can I get a wheelchair or mobile scooter for the Show?
Mobile scooters can be rented from Scootaround for use during the Show. Please contact Scootaround directly, at the number listed below, for pricing and availability.
Pickup Location: South Building, Level 1 near Gate 4
Are there interpreter or translation services available onsite?
Interpreter services are available for business to business needs. Please fill out a form to hire an interpreter.
Order Interpreter Services
How do I remove merchandise from the Show floor?
Product removal from the Show floor should be accompanied by a Merchandise Removal Pass distributed by exhibitors who desire to give away product to a Show attendee. The pass must be signed by a representative of the exhibiting company authorizing the attendee to remove product from their booth and the building. Security personnel will not permit attendees to leave the building without the required pass.
How long does it take to walk the Show floor?
Allow at least two days to adequately cover the entire Show.
Are children allowed in the Show?
No one under 16 years of age will be permitted on the Show floor at any time regardless of affiliation or circumstances. This includes infants and toddlers. Absolutely no strollers or infant carriers (worn or carried) are permitted at any time on the Show floor. Children ages 16 to 18 years of age are permitted only if accompanied by an adult at all times.
The National Restaurant Association Show reserves the right to request proof of age from any one at any time. This rule is strictly enforced and there are no exceptions to this policy. This rule applies to all exhibitors and attendees. Registration of anyone under 16 years of age is unauthorized and in violation of these policies.
When will I receive my Show Guide?
The Exhibit Guide & Program will be available at McCormick Place all four days of the Show. It is not available prior to the start of the Show.
What is the dress code?
The dress code for the Show is business casual.
Future Shows and Additional Questions
What are the 2021 Show dates?
The 2021 National Restaurant Association Show will take place on May 22-25, 2021, at McCormick Place in Chicago.
Who should I contact regarding Exhibitor Registration questions?
Please contact firstname.lastname@example.org or by telephone at (800) 967-4590 (domestic callers) or +1 (240) 439-2968 (international callers).
Who do I contact if I have additional questions?
If you have a question about National Restaurant Association Membership, call (855) 514-8115.
If you have a registration inquiry, email email@example.com or call (800) 967-4590 (domestic callers) or +1 (240) 439-2968 (international callers).
For all other inquiries, call (312) 853-2525.
Where can I find information desks during the Show?
Lakeside Center — Outside Ballroom, Level 3
North Building — Grand Concourse Lobby
South Building — Transportation Lobby, Level 1
Grand Concourse — Level